- Speaking with customers over phone calls to guide them through our processes, respond to queries, and ensure a smooth experience.
- Following up with customers for pending documents, payments, or additional information.
- Reviewing and verifying customer documents for accuracy and completeness before processing.
- Recording and updating information correctly in internal systems.
- Helping customers resolve simple issues and routing more complex cases to the right team.
- Encouraging customers to complete their repayments on time and explaining payment options when required.
- Reminding and nudging overdue customers to transparent outstanding amounts in a polite and consistent manner.
- Supporting customers in understanding our products and using them responsibly.
- Coordinating with internal teams for updates, clarifications, or escalations.
- Maintaining a professional, patient, and respectful tone during all interactions.
Preferred Candidate Profile
- Fresh graduates from any stream.
- Strong communication skills in Hindi and English; knowing any additional regional language is an advantage.
- Comfortable with phone-based roles and customer interaction.
- Basic computer skills and attention to detail.
- A positive attitude and willingness to learn.