Role & responsibilities

We are looking for dynamic and customer-oriented professionals for our International Voice Support team. This role involves assisting global customers over voice calls and delivering high-quality service.

Key Responsibilities:

Handle inbound/outbound international customer calls.

Provide prompt and accurate resolutions to customer queries.

Record all customer interactions in the CRM system.

Identify issues and escalate them appropriately.

Meet daily/weekly performance metrics such as quality scores and CSAT.

Maintain professionalism and adhere to process guidelines.

Required Experience & Skills:

Minimum 1 year experience in customer service, preferably in the international voice process.

Excellent verbal communication skills in English.

Solid customer-handling and problem-solving skills.

Ability to adapt to rotational shifts and fast-paced environments.

Kindly send your resumes on

[email protected]

Shift & Work Schedule:

24/7 rotational shifts

5 working days, 2 rotational week-offs

Comfortable working in night shifts (as per business requirement)

📌 Customer Service Associate - International Voice Support (Hyderabad)
🏢 TP
📍 Hyderabad