Are you passionate about helping others and solving technical challenges At ORBCOMM, we re looking for a Customer Care Technician to join our global support team. In this role, you ll be the first line of support for our customers, delivering timely, effective, and professional assistance across a suite of innovative IoT products. If youre tech-savvy, customer-focused, and thrive in a fast-paced, international environment, we want to hear from you!
Location: Hyderabad, India. This role is based on our Hyderabad office and working full-time in office.
Responsibilities
- Serve as the first point of contact for customers, providing technical support for ORBCOMM s product suite via email and Salesforce.
- Maintain accurate and detailed case documentation within CRM and case management systems.
- Perform root cause analysis to identify recurring problems and recommend corrective actions.
- Coordinate with internal teams such as Engineering (Software/Hardware), QA, Sales, Order Management and Billing to ensure accurate and effective problem-solving.
- Maintain detailed documentation for all customer interactions and resolutions.
Who You Are
You're a confident communicator with a strong service mindset and solid technical aptitude. You're energized by problem-solving and working across global time zones.
If you have:
- Strong verbal and written communication skills in English.
- Ability to work both independently and as part of a collaborative team.
- Good troubleshooting skills and logical thinking.
- Comfortable handling international phone calls and willing to work in a 24/7 environment, primarily during night shifts.
Additional qualifications
- Proficiency in Microsoft Office Suite.
- A passion for learning new technologies and product lines.
- A team-first attitude and strong work ethic.
- A bachelor's degree (preferred, but not mandatory).
- Reliable transportation and willingness to commute independently.
- Leverage AI-enabled tools and automation to support daily tasks and productivity.
- Commitment to continuous learning in digital and AI literacy.
Then we want to meet you!
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Care Technician - Tier I (Hyderabad)
🏢 Orbcomm Technologies
📍 Hyderabad
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