- Experience in designing and implementing technical solutions using Talkdesk CCaaS. .
- Experience in integration of Talkdesk using the built-in and custom connectors (e.g. Zendesk .
- Deep hands-on experience designing and optimizing, multi-channel Talkdesk Studio routing flows, interactive voice response (IVR) menus, and skills-based routing rules.
- Proven capability in building real-time API lookups within call flows to dynamically route interactions based on external data.
- Experience configuring and deploying advanced Talkdesk AI features, including Talkdesk Copilot, Virtual Agent, and Agent Assist tools to streamline customer journeys and support frontline teams
- Robust understanding of and proven track record of mapping business requirements into robust contact center architectures, utilizing Talkdesk REST APIs, webhooks, JSON, OAuth/SAML.
📌 Talkdesk Technical Lead / SME (Hyderabad)
🏢 Makonis
📍 Hyderabad
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