- Contact customers through outbound calls regarding overdue payments.
- Remind customers about pending dues and negotiate repayment plans.
- Explain payment options and resolve customer queries professionally.
- Maintain accurate records of customer interactions and payment commitments.
- Follow up regularly with customers until payments are received.
- Ensure compliance with company policies and regulatory guidelines.
- Achieve daily, weekly, and monthly collection targets.
- Coordinate with the field collection team for unresolved cases.
- Update collection status in CRM/collection software and prepare reports.
- Maintain a skilled, courteous, and customer-focused approach during all calls.
Preferred candidate profile
- Preferrably DRA candidates
- Should know advanced EXCEL
- Should have idea about Buckets, NPA & writeoff
- Should have good communications skills