Project Role :Custom Software Engineer

Project Role Description :Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have Skills :
ServiceNow IT Operations Management
Good to have skills :NA
Minimum7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Job

Summary
Architect, design, and implement scalable, secure, upgrade-safe ServiceNow WSD solutions. Lead modern workplace experiences (space management, reservations, workplace services) with strict CSDM alignment and platform best practices.
Solution Architecture:Design and extend WSD applications (Space, Reservations, Workplace Case, Visitor, Concierge) using App Engine Studio, Flow Designer, UI Builder, Now Experience, Scripted REST APIs, and IntegrationHub.
CSDM Data Integrity:Model workplace data per CSDM 4.0/5.0, enforce data governance, and integrate with Service Graph.
Automation Integration:Build flows using Flow Designer, Decision Builder, and IntegrationHub integrate with ITSM, HRSD, Facilities, and external systems (MID Server, OAuth 2.0).




User Experience:Develop Next Experience Workspaces/Portals with UI Builder ensure WCAG accessibility configure AI Search, Virtual Agent, Next Best Action.
Security Compliance:Implement ACLs, roles, scoped app protections, Zero Trust principles ensure GDPR/HIPAA compliance.
Testing CI/CD:Develop ATF test suites participate in code reviews, instance scans, CI/CD pipelines (Application Repository, Git).
Mentorship:Guide junior developers champion WSD best practices track ServiceNow product roadmap.
Required
Qualifications
Experience:4+ years ServiceNow development 2+ years WSD/Facilities focus.
Platform Expertise:Scoped apps, Flow Designer, IntegrationHub, UI Builder, Now Experience.
CSDM:Proven CSDM 4.0/5.0 implementation.
Scripting:Advanced JavaScript (ES6+), Glide APIs, secure coding.
Integrations:IntegrationHub, MID Server, OAuth 2.0.
Testing/CI/CD:ATF, instance scan, pipeline management.
Security:Robust access controls and data privacy.
Preferred
Qualifications
Certifications:CAD, CIS-WSD.
Service Graph Connectors, Decision Builder, AI Search.
Agile/Scrum, DevOps experience.
Enterprise or regulated setting background.

Qualification
15 years full time education

📌 Custom Software Engineer (Hyderabad)
🏢 Accenture
📍 Hyderabad