The Business Process Analyst will be responsible for independently leading crossfunctional process analysis and driving strategic transformation initiatives across the FSS Business Group and beyond Process Analysis and Documentation Conduct thorough analyses of existing business processes and design the futurestate process roadmap to eliminate bottlenecks and optimize endtoend performance Document current processes including workflow diagrams data flowcharts and process maps to provide a clear understanding of the current state Data Collection and Analysis Gather and analyze relevant data to quantify process performance identify trends and measure the impact of process changes Use datadriven insights to recommend and prioritize process improvement initiatives Crossfunctional Collaboration Lead crossfunctional collaboration and manage stakeholder expectations across multiple departments acting as the primary subject matter expert for process improvements Facilitate workshops meetings and brainstorming sessions to engage teams in problemsolving and process improvement activities This includes Change Management Own the change management lifecycle including developing and executing communication and training plans to ensure successful adoption of major process changes Provide training and support to employees affected by process changes ensuring successful adoption of new practices Solution Development Develop innovative solutions and recommendations for process improvements that align with the organizations strategic goals Design and propose new process workflows standard operating procedures SOPs and guidelines that drive efficiency and effectiveness The Business Process Analyst Business Transformation will adhere to standard governance guidelines policies and
procedures This position will be exposed to multiple tools for process optimization system enhancements and
automation to be leveraged as needed
Education Experience Required and Preferred
Required
4 7 years of professional services experience preferably in staffing industry with at least 2 years of that
experience managing endtoend crossfunctional process improvement projects independently
Strong communication and analytical skills
Lean Six Sigma experiencecertification able to facilitate successful Kaizen workshops
Intermediate proficiency with ExcelGoogle Sheets and ability to leverage spreadsheet and other tools to
solve problemsbuild solutions
Solid documentationwritten communication with process mapping experience
Defining analyzing uncovering and crafting requirements with users
Strong requirement gathering and analysis skills ability to work with a structured and methodical approach combined with an inquiring mind Ability to understand the business process and create process flow diagrams Proven change management expertise to facilitate smooth transitions during process changes Intermediate proficiency with SQL for data extraction and analysis Preferred An IT or Business Bachelors degree Working as part of an Agile team Handson experience with Celonis Process Mining Execution Management Views Analyses Knowledge Models PQL Studio Data Integration Testing experience Peoplesoft HR and Financials MacrosVBAVBS Design capabilities for dashboards to support the business in identifying issues and prioritizing where action is required Google Suite Working in a fast paced business environment and utilizing Software Development Life Cycle SDLC Methodologies Key Competencies see World League Publication if applicable Interest affinity for technology Willingness and ability to use existing knowledge to rapidly learn new processes Proficient at quickly developing and sustaining close working relationships with users Excellent written and verbal communication skills able to effectively communicate technical details to a nontechnical audience ie users vendors management colleagues as well as produce clear and concise written documentation Proven ability to review analyze and implement process improvements Excellent analytical and problem solving skills High ability to simultaneously perform a variety of complicated tasks and manage competing priorities across multiple projects Proven ability to influence stakeholders at all levels and drive consensus on complex process decisions Ability to methodically identify analyze and resolve business and technical problems using systematic approaches with welldocumented supportable methodologies and creative and independent thinking resulting in measurable ROI Ability to prioritize schedule report deliver and support automated solutions for multiple applications within agreed timelines and overlapping schedules
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