- Installation and Support for Desktop OS and Service packs products.
- Installation of in-house application related to the client and supporting the applications in terms of troubleshooting.
- Problem isolation / trouble shooting / resolution.
- Support for regular upgrades of various OS.
- Setting up of software standards for desktops installed – to ensure uniformity in OS and Office Automation products.
- Support for systems / equipment under warranty. In case of failure of the spares the same shall be logged to the respective principles and have the call closed.
- Monitoring status shall be communicated to the respective Manager/Team leader on resolutions of problems.
- Call record shall be maintained by the engineers and call updates shall be mailed to respective management.
- Troubleshooting virus related incidents.
- In case of automated updation not being possible, perform manual updates of virus definition files as defined in the standard operating procedures.