Job Description

- We are looking for a highly skilled ServiceNow Developer with 5 to 9 years of experience
- In this role, you will drive the design, development, and optimization of ServiceNow implementations across multiple modulesu2014including ITSM, CSM, FSM, and EAM 2014while also focusing on third-party integrations, identity access management (IAM), and role-based access control (RBAC)
- As part of a growing Australian team, you will collaborate closely with cross-functional stakeholders to shape digital transformation initiatives that support enterprise-level business objectives

Job Responsibilities:

Platform Design & Development

- Configure, develop, and customize core ServiceNow modules such as ITSM, CSM, FSM, and EAM to meet evolving business needs.
- Create and manage advanced workflows, forms, business rules, and UI policies.
- Drive platform enhancements, version upgrades, and solution design while adhering to best practices.

Integration & Automation

- Architect and implement integrations with third-party systems (SailPoint, Jira, SCCM, Azure, GCP) using REST/SOAP APIs, Service Graph Connectors, and other relevant technologies.
- Automate service provisioning and deprovisioning using Flow Designer, orchestrations, and custom scripts

IAM & RBAC Implementation

- Establish and manage Identity and Access Management (IAM) within ServiceNow, ensuring secure and productive user provisioning.
- Develop Role-Based Access Control (RBAC) policies and workflows,



including role assignments, approvals, and auditing.
- Collaborate with security and compliance teams to maintain governance and adherence to privacy regulations (e.g., Australian Privacy Act).

Platform Administration & Support

- Monitor system health, troubleshoot incidents, and recommend solutions to ensure platform stability.
- Conduct root cause analysis for complex issues, coordinating with internal teams to implement preventative measures.
- Maintain high-quality technical documentation, including development guidelines, design documents, and platform policies.

Collaboration & Leadership

- Partner with business analysts, project managers, and key stakeholders to gather requirements and propose optimal technical solutions.
- Participate in Agile ceremonies (daily stand-ups, sprint planning, reviews) to maintain transparency and meet project milestones.
- Mentor junior developers, enforce coding standards, and champion best practices in ServiceNow development.

Agile Delivery & Collaboration

- Work within an Agile delivery framework, participating in daily stand-ups, sprint planning, and retrospectives.
- Collaborate with scrum masters, product owners, and cross-functional teams to refine user stories, estimate tasks, and ensure timely feature delivery.
- Contribute to continuous improvement of processes, tools, and methodologies to enhance efficiency and quality.

📌 App Development & Support Engineer III (Hyderabad)
🏢 Conduent
📍 Hyderabad