- Manage the day-to-day operations of the NOC team, ensuring seamless delivery of services to customers.
- Oversee incident management processes, including identification, resolution, and reporting of incidents affecting service availability.
- Collaborate with cross-functional teams to identify areas for improvement in NOC operations and implement changes as needed.
- Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
Job Requirements :
- 15-17 years of experience in IT Services & Consulting industry.
- Solid understanding of incident management principles and practices.
- Proficiency in monitoring tools such as [Dynatrace or Splunk or solar winds or any monitoring tool].
- Proven track record in managing large-scale NOC operations.