Manage performance parameters such as Quality, Attrition, Unplanned Shrinkage, Schedule Adherence, AHT, FCR, NPS etc. as per set standards for team of 15-20 TSOs
Attrition Management and Control
Team Handling & BQ Management
Shrinkage Management and Control
Call Flow Analysis and Handling
Transparent Understanding of KPIs and KRAs
Analytical Thinking &Decision; Making
MIS Reporting & Understanding of CSAT, Quality Score, AHT, SLA
Preferred candidate profile
Full-time Graduation.
Experience: Min 2-3 years TL Experience into sales.
For further Details please contact HR Meghana ((phone hidden))
📌 Team Lead (Hyderabad)
🏢 ICICI Lombard
📍 Hyderabad
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