Role : Team Lead - Operations

Location: Hyderabad, India

Experience: 3 - 6 years

Shift Timing: Flexible with shifts

Interested candidates can call and share their updated resumes on the email ([email protected] ) Sakshi Contact No:- (phone hidden)

About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.We are excited to have you apply to join our MarketStar team and cant wait to discuss how we can help you find growth!

What will You Do?

- Driving client KPIs.
- Stakeholder Management.
- Maintaining Attrition & Shrinkage of the team.
- Performance Management.
- Customer Relationship Management, CSAT, AHT




- Organizing promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specials.
- Managing projects as assigned and organizing teams to assist in these efforts.
- Driving the team to achieve the set KPI Targets Performance, Productivity & Hygiene.
- Be the liaison between the client and the team. Own up Client. Engagement and Sales Management for the process.
- Provide overall leadership to the MarketStar team working for the client's process.
- Conflict Resolution and management
- Issue & escalation management & resolution.
- Recent process innovations & internalization and continuous improvement.

Attributes Required

- Sound knowledge of the sales process and experience in a large consulting environment.
- Minimum 3 years of Team Lead experience on papers
- Should be well versed in areas of technology especially, business process design, gap analysis, solution architecting.
- International voice and sales experience is a mandate
- Outstanding communication, presentation, and interpersonal skills are pre-requisites.
- Need to be creative, adaptable, enquiring and analytical, and enjoy dealing with people from a wide range of backgrounds.

Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to [email protected] immediately.

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