The position will be responsible for supporting the sales, deployment, and post-sales service of PozStar products across India. The role requires extensive travel to customer locations, providing technical assistance, maintaining strong relationships with end users and dealers, and ensuring customer satisfaction throughout the product lifecycle.

Key Responsibilities

- Travel extensively across India to provide on-site technical support, installation assistance, troubleshooting, maintenance, and training for PozStar equipment.
- Diagnose and resolve technical issues related to PozStar products, coordinating with the engineering and product teams when necessary.
- Build and maintain strong relationships with customers, dealers, distributors, and business partners through regular visits and effective communication.
- Conduct product demonstrations, technical presentations, and user training programs for customers and channel partners.
- Support the sales team by providing technical expertise during customer meetings, product evaluations, and pre-sales discussions.
- Gather customer feedback, identify market requirements, and communicate improvement suggestions to the product development team.
- Ensure timely resolution of customer complaints and maintain a high level of customer satisfaction.
- Assist dealers and distributors with product installations, commissioning, and after-sales service activities.
- Prepare service reports, installation reports, customer visit reports, and other technical documentation.
- Support exhibitions, roadshows, customer events, and marketing activities across India.




- Monitor competitor products, market trends, and customer requirements to support business development initiatives.
- Ensure proper handling, maintenance, and operation of demonstration units and technical equipment.
- Maintain regular communication with headquarters regarding field activities, customer feedback, technical issues, and sales opportunities.
- Comply with company policies, safety standards, and quality procedures while representing the company professionally at all times.
- Key Requirements

- Willingness to travel extensively throughout India (up to 70-80% travel).
- Strong technical aptitude with the ability to troubleshoot GNSS/GPS, surveying, or positioning equipment (training will be provided where required).
- Excellent communication and interpersonal skills.
- Customer-oriented mindset with robust problem-solving abilities.
- Ability to work independently while coordinating effectively with cross-functional teams.
- Valid driving licence and willingness to travel on short notice when required.
- Proficiency in Hindi; knowledge of English and regional languages will be an added advantage.
- Basic computer skills and familiarity with Microsoft Office applications.
- Performance Indicators

- Timely resolution of customer technical issues.
- Customer satisfaction and retention.
- Dealer engagement and relationship management.
- Quality and timeliness of technical support.
- Contribution to sales opportunities through technical support and customer engagement.
- Accuracy and completeness of technical reports and documentation.

📌 Customer Success Executive (Hyderabad)
🏢 Dreamtns India
📍 Hyderabad