Role Summary

Leads and grows a multidisciplinary engineering team spanning Dynamics CRM engineers, integration/API engineers, and a tech lead. Accountable for platform health, delivery outcomes, and technical direction across CRM, integration layers, omnichannel services, and AIenabled capabilities that power Sales Service experiences.

Technical strategy architecture stewardship

Sets technical direction with architects and Tech Leads, defining reference architectures and guardrails across CRM, APIs, identity, eventing, and AI/agent patterns while managing technical debt and modernization.

Delivery, quality operational excellence

Owns engineering quality, CI/CD, release discipline, and production support; drives predictable delivery while maintaining secure, resilient, and observable Sales Service platforms.

People leadership capability uplift

Coaches and develops engineers and Tech Leads, builds highperforming teams, and creates clarity across lowcode CRM, procode integration, and AIenabled engineering disciplines.

Responsibilities

- Solid working knowledge of Dynamics 365 Dataverse runtime (schema, security, plugins, workflows, omnichannel)
- Experience leading APIfirst and eventdriven architectures (REST/GraphQL, Service Bus/Event Grid, Kafkastyle patterns)
- Exposure to AI agent platforms (Copilot Studio, Semantic Kernel, LangChain, RAG patterns, MCP concepts)
- Cloudnative engineering leadership (AWS and/or Azure) across serverless, containers, and integration services
- DevSecOps mindset: SLO/SLA thinking, monitoring, incident response, and securitybydesign
- Experience partnering with external vendors and offshore delivery teams
- Strong stakeholder leadership across business, architecture, security, and platform governance.

Qualifications and Skills

- Minimum 8 years of experience in IT project management, software development,



or IT service delivery. Previous leadership experience required.
- Bachelors or Masters degree in Computer Science, Information Technology, or related field. PMP, ITIL, or Agile certifications preferred.
- Strong expertise in IT project management, Agile methodologies, and SDLC best practices with experience in IT infrastructure, software development, and enterprise IT solutions.
- Proficiency in risk management, budgeting, and IT governance. Understanding of cybersecurity frameworks and IT compliance standards.
- Excellent leadership, communication, and stakeholder management skills.
- Agile Practices Events
- Iterative Development
- Code Coherence Review
- Scrum Planning
- Growth Mindset
- Creative Solution Driven
- Open to Feedback Adaptable
- Motivated Resilient
- Clarity of Delivery
- Active Listening
- Quality Questioning
- Team Player Supportive
- Financial Services Experience
- Contact Centre/Sales Exposure

Location

This role is based in Hyderabad, Telangana at Vanguards India office. Only qualified external applicants will be considered.

Our mission

Vanguard adheres to a simple purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Our commitment to you

Vanguard takes the same long-term view of your successat work and in lifewith Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life:

Financial wellnessWe''re committed to enabling your financial success and provide competitive offers and programs.

Physical wellnessWe''re committed to providing benefits that support your physical health and wellness.

Personal wellnessWe''re committed to providing resources that help support the full scope of your life.

📌 Manager, IT Delivery (Hyderabad)
🏢 Vanguard
📍 Hyderabad