Title: Lead Specialist GES SBS

Location: Hyderabad, India

Place of Work: Hyderabad

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Elevator Pitch:

We are looking for a highly motivated individual to join us as a Lead specialist who provides quality support for our customers, related to answering quality-related questions and questionnaires and in support in the complaints process and/or other issues regarding Enzymes/Cultures. Our mission is to provide customer focus, ensuring product quality and service value for each customer segment.

Your key responsibilities

- Act as the quality key-contact for our customers and internal business partners
- Ensure a timely and correct response on customer requests (e.g. Issues, questions, need for Quality statements, Questionnaires etc.)
- Build customer QA relations by creating various service levels by supporting Global and regional Key Account program programs
- Support and ensure good complaint handling processes to fulfil the customer expectations
- Seek for opportunities to improve our customer services processes, e.g. for questions, issues and questionnaires.
- Provide operational support within projects, our internal sales functions in QA related topics and supporting sales and marketing to implement new products and services.
- Be the representative of the customers quality voice in our internal processes and organization.
- Optimizing the standard documentation portfolio to fulfil customer requests and work closely together with functions to achieve this. (e.g. Product managers, Product Application Specialists, Regulatory Affairs)




- Give operational support to the Customer QA Manager on all relevant Quality issues/activities, acting as back up during their absence.

We bring

- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose
- A flexible work workplace that empowers people to take accountability for their work and own the outcome
- An eagerness to be one team and learn from each other to bring progress to life and create a better future
- Barrier-free communities within our organization where every employee is equally valued and respected regardless of their background, beliefs, or identity
- A culture that prioritizes safety and well-being, both physically and mentally
- A space to grow by encouraging and supporting curiosity and an open mindset

You bring

- MSc BSc level or equivalent (chemistry, food technology, microbiology or similar).
- 2+ years operational Quality Assurance experience in the Food industry (manufacturing or business).
- Customer oriented QA professional with interest and experience in managing customer QA relations.
- Professional and technical knowledge of production processes, in Food Hygiene standards, HACCP and ISO certifications
- Service oriented person, who works accurately, with high quality and passion.
- Experience of communicating to different levels (from shop floor to management) and customers
- Good computer program knowledge and skills (Outlook, Power BI, CRM, PowerPoint, Excel)
- Excellent written and oral communication skills in English, Spanish is an additional plus
- Likes to work in close cooperation with other team members (team player)

📌 Lead Specialist Quality Assurance (Hyderabad)
🏢 DSM Firmenich
📍 Hyderabad