Technical Skills

- IBM Sterling Connect:Direct administration and support
- Managed File Transfer (MFT) operations
- Secure Plus configuration and troubleshooting
- Node administration, Netmap management, and process monitoring
- Certificate management and renewal
- File transfer troubleshooting and incident resolution
- Production support (L2/L3)
- Platform maintenance, patching, upgrades, and deployments

Responsibilities

- Monitor and support Connect:Direct file transfers, processes, and nodes.
- Troubleshoot transfer failures, connectivity issues, authentication problems, and certificate-related issues.
- Perform root cause analysis (RCA) and incident management.
- Manage user access, permissions, and security configurations.
- Support onboarding of new trading partners and file transfer interfaces.
- Handle upgrades, patches, backups, and disaster recovery activities.
- Coordinate with infrastructure, network, security,



and application teams.
- Maintain documentation, SOPs, runbooks, and operational procedures.
- Ensure compliance with security, audit, and change management policies.

Mandatory Experience to Screen

68 years of IT experience
Hands-on IBM Sterling Connect:Direct support (minimum 4+ years preferred)
L2/L3 Production Support experience Secure Plus configuration and certificate management
File transfer troubleshooting and partner connectivity setup
Incident, Problem, and Change Management processes
Linux/Unix workplace exposure

Good-to-Have Skills

- IBM Sterling B2B Integrator (SI)
- IBM Control Center
- SFTP/FTP/FTPS protocols
- Shell scripting
- Network concepts (TCP/IP, Firewall, Proxy)
- ITIL processes

📌 IBM Sterling Connect Direct Support Engineer (Noida)
🏢 Cerebra
📍 Noida