Job Overview:

The Application Support Engineer - II is responsible for ensuring the reliability, performance, and scalability of applications by handling moderately complex technical issues and supporting critical business operations. In this role, you will take ownership of incident resolution, perform deeper troubleshooting, and contribute to improving system stability and support processes. You will collaborate closely with engineering, product, and customer-facing teams while leveraging your growing expertise in scripting, cloud environments, and system monitoring.

This role is ideal for someone with prior application support experience who is ready to handle more complex challenges and play a proactive role in optimizing support operations.

Key Responsibilities:

- Incident Management & Prioritization: Manage and resolve application incidents with a clear understanding of business impact. Effectively prioritize tasks and ensure timely resolution of issues while maintaining high service standards.
- Advanced Troubleshooting & Root Cause Analysis: Investigate and resolve moderate to complex application issues, perform root cause analysis, and implement preventive measures to minimize recurrence.
- System Monitoring & Performance Optimization: Utilize monitoring and alerting tools to track system health, identify performance bottlenecks, and proactively address potential issues.
- Customer & Stakeholder Support: Provide high-quality support to customers and internal teams. Communicate clearly, provide regular updates, and ensure stakeholder expectations are managed effectively.
- Application Configuration & Maintenance:



Manage and optimize application configurations to ensure performance, reliability, and alignment with business requirements.
- Scripting & Data Analysis: Leverage intermediate knowledge of Python and SQL to debug issues, analyze data, and develop scripts for automation and efficiency improvements.
- Cloud Application Support: Support applications deployed on cloud platforms (e.g., AWS), with a solid understanding of cloud services, deployments, and troubleshooting.
- Documentation & Process Improvement: Create and maintain detailed documentation for issues, resolutions, and standard operating procedures. Contribute to the continuous improvement of support processes.
- Compliance, Security & Best Practices: Ensure adherence to data privacy laws, security best practices, and regulatory requirements. Promote ethical use of technology within support processes.
- Cost & Resource Optimization: Understand and consider cost implications while supporting applications, including productive resource utilization and minimizing downtime or wastage.

Responsibilities may be tailored based on the candidate s experience and proficiency.

Skills and Tools

- 2+ years of experience in application support, technical support, or a related field
- Strong problem-solving and analytical skills with the ability to handle complex issues
- Proven ability to prioritize tasks based on business impact

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Application Support Engineer (Hyderabad)
🏢 Foundation AI
📍 Hyderabad