Hiring Alert: Policybazaar is hiring a Senior Trainer (CRT)!

We are looking for a energetic and results-driven Senior Trainer (Customer Service Trainer) to join our team in Hyderabad.

Location: Hyderabad (On-site) Stilt Floor, Unit No. 2, Maximus Towers, Building No 2B, Madhapur, Serilingampally Mandal, Hyderabad, Telangana - 500081.
Experience: 1.5+ Years in BPO Training
Working Days: Monday to Saturday (10:00 AM 7:00 PM)
Mandatory Language Requirements:
Malayalam: Advanced (Fluent)
Kannada: Manageable (Conversational)

Key Responsibilities:

-On-boarding & Product Training: Train new joiners on product knowledge, customer communication, and internal systems (including selling, soft skills, and objection handling).
-Performance & Refresher Modules: Conduct call audits,



identify training gaps across levels, and deliver refresher training to boost floor productivity.
-Feedback & Coaching: Provide timely, constructive feedback and counseling to trainees to help them meet performance standards.
-Training Operations: Manage training schedules, set up training rooms, create engaging learning materials, and maintain meticulous performance scorecards and records.

How to Apply:
If your profile matches the requirements, please share your updated resume directly: Email: [email protected] or whatsapp (phone hidden)

📌 Senior Trainer ( Customer Service ) (Hyderabad)
🏢 PolicyBazaar
📍 Hyderabad