Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support

Designation: Business Advisory New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

Language - Ability:English(Domestic) - Advanced

What would you do We are looking for a meticulous and proactive product operations specialist to join our team. This role involves hands-on activation of products, program compliance monitoring, and operations support across a suite of offerings. The ideal candidate thrives in operational environments, follows process rigorously, and is comfortable supporting evolving business needs including special projects, onboarding efforts and deep-dive issue investigations.
As a Product Operations specialist, you will play a crucial role in managing the lifecycle of program operations - form product activations to program health reviews, scalability and profitability. You ll ensure all activities are in compliance with fraud prevention guidelines and program policies. You will also contribute to the smooth execution of onboarding program, process audits, and one-off operational deep dives that enable scalability and trust in our ecosystem.

What are we looking for
- Attention to detail with a process-oriented mindset





- High level of discretion and sound judgement in handling sensitive accounts

- Effective written communication skills and documentation abilities

- Ability to work independently and manage time efficiently across multiple workflows

Roles and Responsibilities: Product Activations

- Manually review and process product activation requests within a defined product suite

- Validate eligibility criteria and ensure all activation guidelines are met

- Log and document all activation decision with accuracry and compliance checks
Program Maintenance

- Conduct routine and ad-hoc account reviews for participarting non-profits

- Identify and process account rejections, suspensions, and re-validations based on predefined quality and fraud-risk criteria

- Document all actions taken in internal system and escalate questionable cases as per SOPs
Support for initiatives Special projects

- Provide operational support for onboarding recent programs or partners

- Participate on one-time deep-dive investigations into anomalies or specific request categories

- Collaborate with cross-functional teams to execute special deliverables tied to product operations.

Qualification Any Graduation

📌 Business Advisory New Associate-Messaging (Hyderabad)
🏢 Accenture
📍 Hyderabad