Key Responsibilities

- Install and commission machines at customer sites as per the service schedule.
- Conduct machine demonstrations whenever required.
- Perform preventive, breakdown, and corrective maintenance.
- Diagnose technical issues and resolve customer complaints within the defined timelines.
- Provide on-site, off-site, and remote technical support.
- Prepare installation reports, service reports, and maintenance documentation.
- Coordinate with the Sales and Back Office teams for spare parts and service requirements.
- Plan and execute AMC/Warranty maintenance schedules.
- Maintain branch-level spare parts inventory.
- Ensure timely service support and high customer satisfaction.

Required Skills

- Hands-on experience with Laser Cutting Machines, Fiber Laser Cutting Machines, CNC Routers, or similar industrial machinery.
- Strong troubleshooting and fault diagnosis skills.
- Basic knowledge of electrical and mechanical systems.
- Good communication and customer handling skills.




- Willingness to travel for installation and service activities.
- Basic knowledge of MS Office for service reporting.

Perks and perks

- Performance-based Incentives (Installation, Service Complaints & Internal Technical Training)
- Travel Allowance (TA) & Daily Allowance (DA)
- Hotel Accommodation & DA for Outstation Travel
- Opportunity to work on advanced industrial machines
- Overseas technical training (China) for high-performing employees, based on business requirements

Industry Metal / Non-Metal Laser and Fiber Cutting Machines, Welding Machines, Bending Machines, CNC Routers.

Educational Qualification - Any Graduate / Postgraduate. Preferred: B.E./B. Tech in Electrical, Mechanical, or Mechatronics Engineering, or Diploma in Electrical/Mechanical or related field.

📌 Sr. Fiber Laser Service Engineer (Hyderabad)
🏢 BK Nexus Enterprises
📍 Hyderabad