Role & responsibilities

- Drive acquisition of recent-to-bank customers across liabilities products, including Savings Accounts and Current Accounts.
- Achieve location-level business targets for customer acquisition, deposits, and cross-sell products.
- Develop and execute local market strategies to increase customer penetration and business volumes.
- Drive revenue growth through effective portfolio management and relationship deepening.
- Identify opportunities for cross-selling banking and investment products.

Portfolio Management

- Manage and grow the customer portfolio to enhance balances, product holding, and profitability.
- Ensure high customer engagement and retention through regular portfolio reviews.
- Monitor portfolio health and proactively address customer needs.
- Drive customer activation and utilization of digital banking platforms.

Team Leadership & People Management

- Lead, mentor, and develop a team of Relationship Managers, Sales Managers,



and Customer Service personnel.
- Set clear performance expectations and monitor productivity metrics.
- Conduct regular coaching, training, and performance reviews.
- Build a high-performance, customer-centric culture within the location.

Customer Experience & Relationship Management

- Deliver exceptional customer experience through seamless phygital banking solutions.
- Resolve escalations and ensure customer satisfaction levels remain high.
- Strengthen relationships with key customers and local business communities.

Preferred candidate profile

- 5-8 years of experience in Retail Banking, Branch Banking, Liabilities Sales
- Minimum 3-5 years of experience in leading sales teams.
- Proven track record in business acquisition, portfolio management, and team leadership.

📌 Location Head (Hyderabad)
🏢 Kotak Mahindra Bank
📍 Hyderabad