- More than 6 years of experience in the IT industry
- Background and deep experience with ServiceNow are mandatory with accreditations covering the full range of ServiceNow products
- Experience as a developer is must
- Engaging presentation style, with the ability to control and manage multiple presentation scenarios
- Ability to work under pressure and work on multiple campaigns at the same time
- Must to have a Certified implementation specialist ServiceNow and certified application Developer
- 3-4+ Years Of ServiceNow Administration And Development Experience Required
- Global Service Management skills in both process and technical areas
Responsibilities
- Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented
- Provide expert level support and technical mentoring to CSM implementation and Development team
- Maintain deep, comprehensive knowledge of ServiceNow's capabilities and constraints
- Recognize and develop opportunities to leverage ServiceNow as a platform
- As a senior technical member of the team, deliver hands-on configuration, development and integration services and serve in a delivery assurance capacity for all project deliverables
- Plan and coordinate all phases of testing and test acceptance; design and oversee development of testing related work products lead test remediation cycles
- Support practice build efforts to include the development of practice intellectual property IP
- Develop and present business case material for senior prospect and customer stakeholders
- Create and deliver tailored presentations and product demonstration
- Scoping and delivering Proof of Concept Proof of Value engagements with prospects
- Responding to Request for Information Proposal documents
- In conjunction with Sales Personnel and Professional Services conduct transition briefing to communicate commitments, expectations, etc in preparation for deployment
- Act as the ServiceNow subject matter expert at Executive briefings and marketing events
- Experience working in an Agile setting.