CRM Executive Construction Industry ( 3-4 Years Experience)
Role & Responsibilities:
- Serve as the key point of contact for clients across the construction project lifecycle, from booking through handover and post-completion support.
- Manage and resolve customer queries, complaints, and service requests related to construction quality, timelines, and deliverables.
- Coordinate with project managers, site engineers, contractors, and maintenance teams to ensure timely and effective issue resolution.
- Maintain accurate and up-to-date customer records, correspondence, and service logs in CRM systems.
- Track service requests, follow-ups, and closures in line with defined service-level agreements (SLAs).
- Conduct customer meetings, site visits, and handover coordination to ensure smooth client experience.
- Analyze customer feedback, identify recurring issues, and recommend service improvement initiatives.
- Prepare CRM MIS reports, customer satisfaction metrics, and escalation summaries for management review.
- Support customer retention initiatives and contribute to positive brand perception.
- Ensure compliance with contractual commitments, company policies, and service quality standards.