Role Overview:
The Level 3 Dynatrace Analyst will technically lead the team, drive advanced observability, and align monitoring insights with business priorities. You will serve as the primary escalation point for L1/L2 teams, provide strategic recommendations, manage critical incidents, and ensure the monitoring platform delivers actionable insights supporting business outcomes. The role requires strong product fundamentals and technical understanding to bridge complex technical issues with business impact.

Key Responsibilities:
Technically lead and mentor L1 and L2 support teams, providing guidance, knowledge transfer, and escalation support
Exhibit strong product fundamentals and technical understanding of Dynatrace and associated observability tools
Dynatrace Managed Administration, including cluster management and best practices
Provide L3 support for Dynatrace APM, including incident analysis, root cause identification, and resolution of complex application and infrastructure monitoring issues
Manage customer escalations and conduct customer calls as required
Configure and maintain dashboards, alerting profiles, tagging, synthetic monitors, and business transactions
Set up and manage ActiveGates for custom plugins, extensions, and synthetic monitoring
Onboard and manage OneAgents for OpenShift Kubernetes workloads
Set up RUM (Real User Monitoring) for applications
Troubleshoot issues, perform log analysis, and drive resolution to closure
Handle SSL certificate renewals/removals, port checks, and firewall connectivity verification
Work with Dynatrace Support to raise, track, and resolve tickets
Manage incidents, service requests, change requests, and problem records
Collaborate with cross-functional teams for monitoring enablement and ensure adherence to performance monitoring best practices
Kubernetes OpenShift administration; exposure to AWS and GCP environments




Automate routine maintenance tasks and deployment activities using scripting (Python, Shell) and infrastructure-as-code tools
Participate in service improvement initiatives and contribute to refining monitoring standards and operational processes
Analyze trends and provide proactive recommendations for dashboards, problem detection rules, and monitoring coverage
Develop and maintain technical documentation, runbooks, and knowledge base articles
Stay updated with Dynatrace product features, industry trends, and observability best practices
Knowledge of Java, .NET, or other application frameworks and their monitoring requirements
Solid troubleshooting skills in distributed and cloud-native application environments
Collaborate with business teams to translate technical insights into actionable recommendations
Robust understanding of ITIL and ITSM workflows, including incident, change, and problem management

Mandatory Dynatrace Certifications:
Dynatrace Associate Certification
Dynatrace Professional Certification
Preferred: Any advanced Dynatrace certification focused on cloud monitoring (AWS/GCP/Azure)

Preferred Skills:
Knowledge of CI/CD pipelines and DevOps practices
Understanding of network protocols, databases, and infrastructure components impacting application performance
Experience mentoring junior team members or L1/L2 support staff

Soft Skills:
Robust analytical, problem-solving, and communication skills
Ability to work independently and in a collaborative team environment
Ability to prioritize and manage multiple critical incidents with business impact in mind

Educational Qualification:
Bachelor s or Master s degree in Computer Science, IT, or related field

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Dynatrace AdministratorLevel) (Hyderabad)
🏢 RARR Technologies
📍 Hyderabad