Join our dynamic Customer Success team as a Product Specialist, where youll play a key role in delivering innovative enterprise loyalty solutions for leading global brands!

The Opportunity:

If you are an enterprising individual with a genuine passion for customer engagement and are excited about a career prospect to offer unique Loyalty solutions to business challenging problems, this role could be an excellent fit for you. As a Product Specialist in Customer Success team, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers.

What Youll Do:

Implementation Delivery

- Lead end-to-end implementation of GRAVTY solutions, ensuring delivery within scope, timelines, and quality expectations.
- Conduct discovery workshops and gather, analyze, and document business and functional requirements.
- Configure loyalty programs and coordinate integrations with client systems.
- Drive UAT, release planning, go-live readiness, and post-production support.
- Identify and manage risks, dependencies, issues, and change requests.
- Track implementation progress, delivery metrics, and maintain project documentation while ensuring SLA compliance.

Business Consulting Customer Success

- Understand client business objectives, challenges, and operational workflows to recommend effective loyalty solutions.
- Translate business needs into functional specifications, user stories, acceptance criteria, and solution designs.
- Define KPIs, support business case development, and contribute to solution planning and effort estimation.




- Build trusted client relationships through proactive communication, expectation management, and user enablement.
- Deliver training sessions, product demonstrations, and support customer adoption and long-term success.

Cross-functional Collaboration Product Enablement

- Act as the primary liaison between clients, Product, Engineering, QA, and Delivery teams.
- Facilitate Agile ceremonies and coordinate implementation activities across stakeholders.
- Share customer feedback to influence product enhancements and roadmap discussions.
- Contribute to customer-facing documentation, presentations, go-to-market initiatives, and product knowledge assets.
- Stay updated on industry trends and emerging technologies to continuously improve customer outcomes.

About You

Youre passionate about solving business problems through technology and enjoy working directly with enterprise customers. You thrive in a fast-paced environment, take ownership of outcomes, and build strong relationships with both clients and internal teams.

Youll be successful in this role if you have:

- Experience managing end-to-end product implementations, including requirement gathering, solution design, configuration, UAT, go-live, and post-production support.




- Strong business analysis skills with the ability to translate business requirements into functional specifications, user stories, and solution designs.
- Excellent communication, presentation, and stakeholder management skills, with experience working directly with enterprise customers.
- Good understanding of enterprise systems, APIs, integrations, and data flows; basic SQL knowledge is an advantage.
- Experience working in Agile environments and familiarity with tools such as Jira, Confluence, Miro, or Asana.
- Strong analytical, problem-solving, and documentation skills, with attention to detail and a customer-first mindset.

Academic Background and Relevant Experience:

- Bachelors degree in Engineering (CS/IT stream) complemented by an MBA
- 2 5 years of experience in Business Analysis, Enterprise Product Implementation, Customer Success, or SaaS product delivery.

Youll stand out if you:

- Frame problems clearly and uncover root causes by asking the right questions.
- Break down complex business challenges into structured, practical solutions.
- Balance attention to detail with a focus on business outcomes.
- Take ownership of customer success, adoption, and implementation outcomes.
- Collaborate effectively with cross-functional teams and manage stakeholder expectations with confidence.
- Continuously learn, adapt, and stay current with emerging technologies and industry trends.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Product Specialist (Hyderabad)
🏢 Loyalty Juggernaut
📍 Hyderabad