Role & responsibilities

- Triage all brand enquiries through our ServiceNow ticketing system, assigning work amongst the team based on complexity and capacity
- Responding to straightforward brand enquiries across visual identity, education/training and resources
- Coordination across our people and agencies for all collateral requiring additional global approvals via online ticketing system
- Monitor Global Brand site daily for updates and priorities. Ensure that relevant updates are communicated effectively to all impacted stakeholders and included in brand governance plan.
- Monitor internal and external channels for compliance with our brand guidelines and network standards, documenting all adverse findings and escalating within the team as required
- Conduct periodic brand compliance audits across onshore and offshore designers and agencies
- Management of the teams annual budget, including processing all invoices and tracking costs against forecast




- Maintenance of local brand resources, including SharePoint sites
- Ownership of monthly brand reporting across enquiry figures and global submissions
- Provide assistance with presentation packs on brand initiatives and reporting
- Provide support on campaign management and delivery for all brand campaigns
- Ownership and coordination of regular brand team meetings and WIP documentation.

Requirement:

- Formal marketing (degree) qualification.
- 2-4+ years experience in a Brand, Marketing, Communications or Operations role
- Demonstrated experience in ticket triage, workflow management or operational coordination (ideally within a brand, marketing or shared services environment)
- Experience with brand compliance monitoring and reporting (highly desirable)

Shiftt-7am-4pm

📌 Brand Management-operation,designing,brand guidelines,brand compliance (Kolkata)
🏢 PwC Service Delivery Center
📍 Kolkata