Role & responsibilities

- Relationship Building: Develop and maintain robust, long-lasting relationships with key accounts, understanding their needs and ensuring their success with our products.
- Business Development: Identify and pursue new business opportunities and ad hoc projects to drive revenue growth and achieve established sales targets for the account.
- Client Onboarding: Oversee the client onboarding process to ensure a seamless transition and successful implementation of our current value-added services.
- Customer Retention: Develop strategies to enhance customer retention and loyalty, addressing any issues promptly and effectively.
- Performance Monitoring: Track and report on key performance metrics, providing insights and recommendations for continuous improvement.
- Client Site Engagement: Be present onsite at the client location daily, strengthening relationships with key individuals and addressing any concerns or opportunities in real time.
- Industry Expertise: Leverage your knowledge of the Cargo Logistics industry, particularly in Air Cargo, Ground Handling, Custom Brokers or Freight Forwarding, to provide valuable insights and solutions to clients

Account Manager is centered around maintaining and growing client relationships, driving sales growth through upselling, cross-selling, and contract renewals. Account managers are responsible for identifying opportunities, managing client accounts, and ensuring that clients are satisfied and productive with their products and secured revenue is collected on time.

Preferred candidate profile

- Air Cargo Operations understanding, Project Management, Client Servicing, Revenue Focus, Upsel l
- Experience: A minimum of 5-8 years in SAAS Solution Company as business development , account management, or a related discipline.
- Preferred experience in the Air Cargo industry with additional expertise in the SaaS technology sector or with a relevant vendor.
- Industry Knowledge:



Deep understanding of the Cargo Logistics industry, with specific experience in Air Cargo, Ground Handlers, Custom Brokers or Freight Forwarding agencies.
- Relationship Management: Proven track record of building and maintaining strong client relationships.
- Business Acumen: Strong business development skills, with the ability to identify and capitalize on new opportunities.
- Communication: Excellent verbal and written communication skills.
- Problem Solving: Strong analytical and problem-solving abilities.

Education:

- Bachelors degree in business administration, Logistics, or a related field.
- A Skills Must Have /Good to Have Air Cargo Operations understanding, Project Management, Client Servicing, Revenue Focus, Upsell

What You'll Do:

- Relationship Building: Develop and maintain strong, long-lasting relationships with key accounts, understanding their needs and ensuring their success with our products.
- Business Development: Identify and pursue new business opportunities and ad hoc projects to drive revenue growth and achieve established sales targets for the account.
- Client Onboarding: Oversee the client onboarding process to ensure a seamless transition and successful implementation of our new value-added services.
- Customer Retention: Develop strategies to enhance customer retention and loyalty, addressing any issues promptly and effectively.
- Performance Monitoring: Track and report on key performance metrics, providing insights and recommendations for continuous improvement.
- Client Site Engagement: Be present onsite at the client location daily, strengthening relationships with key individuals and addressing any concerns or opportunities in real time.
- Industry Expertise: Leverage your knowledge of the Cargo Logistics industry, particularly in Air Cargo, Ground Handling, Custom Brokers or Freight Forwarding, to provide valuable insights and solutions to clients Certifications: Relevant certifications in customer success or account management are advantageous.

📌 Customer Success Manager (Thane)
🏢 Kale Logistics Solutions
📍 Thane