- Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
- Review cases with FOS / TL and work assignment basis the disposition code.
- Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
- Receipt book & Repo kits allocation and auditing periodically
- Agency billing closure within 60 days of the work completed month.
- Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
- Handling collection/repo related customer service issues/escalations.Achieving the bucket wise resolution as per the target
- Reducing the flow rate to the next buckets
- Managing the Agencies & monitoring their performance
- Field visit on risk cases & escalation of issue cases after verification Follow up of Process & Compliance
Skills Required
- Negotiation skills
- Managing Teams
- Relationship management
- Result oriented
- Multitasking
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.