Dear Candidate,

Greetings from Huhtamaki India Ltd! We write to solicit your interest in an opening us as per details given below regarding the company details and the job profile.

Position: Senior Specialist/Specialist, Customer Service and Sales Support for a Listed MNC in Versatile Packaging Manufacturing

Location: Thane, Mumbai

Work Mode: Work from Office

Mandatory Requirement:

- Experience in Flexible Packaging Industry is a must for this role.
- Knowledge of Exports Sales is an added advantage

Company details:

Huhtamaki India Ltd. is a leading provider of primary consumer packaging & decorative labelling solutions in India, and part of Huhtamaki Oyj, a Finnish-based global food packaging major. Packing memorable experiences together with our customers and partners since 1935, today we are a total solutions company with a Pan-India presence, backed by 10 manufacturing sites and 5 customer support centres with employee strength of more than 2800.

Catering to both, domestic as well as global demand, our tube laminates are designed for segments such as food, oral care, skin care, pharma and other non-food items. As specialists of flexible packaging, our purpose is to help great products reach more people, more easily.

Huhtamaki Global - https://www.huhtamaki.com/

Huhtamaki India - https://www.huhtamaki.com/en-in/flexible-packaging/

Role Summary:

The Customer Service Specialist role is responsible for seamless order fulfilment, maintaining on time and in full (OTIF) delivery, and fostering robust relationships with both customers and internal teams.

This position involves accurate creation of Sales Orders (SO) in the Enterprise Resource Planning (ERP) system, addressing plant and customer inquiries, supporting sales and account managers, and engaging in data maintenance and analysis to drive informed decision-making.

The role holder works closely with the Sales Managers/ Account Managers for timely and accurate delivery of valuable to the customer in time.





Roles and Responsibilities:

Order Management:

- Accurately create and process Sales Orders in the ERP system, ensuring alignment with customer agreements and internal policies.
- Monitor order progress to guarantee OTIF delivery, proactively addressing potential delays or issues.

Customer and Plant Support:

- Serve as the primary point of contact for customer inquiries, providing timely and effective resolutions.
- Collaborate with plant operations to resolve production-related queries, ensuring customer satisfaction.

Sales and Account Management Support:

- Assist Sales and Account Managers by preparing quotations, processing orders, and managing customer specifications.
- Provide administrative support, including scheduling meetings and maintaining customer records.

Data Maintenance and Analysis:

- Maintain accurate customer and order data within the ERP system.
- Analyse sales data to identify trends, prepare reports, and support strategic planning.

Customer Relationship Management:

- Build and sustain strong relationships with customers, understand their needs and ensuring exceptional service.
- Communicate effectively with customers regarding product availability, delivery schedules, and any issues.

Key Deliverables:

- Timely and accurate creation of Sales Orders in the ERP system.
- Achievement of OTIF delivery targets.
- Effective resolution of customer and plant inquiries, leading to high customer satisfaction.
- Comprehensive support for Sales and Account Managers, contributing to sales growth.
- Regular data reports and analyses to inform business decisions.





Prerequisites:

Educational Qualifications:

Graduate / Postgraduate (Packaging Preferred)

Experience:

- Proven experience in customer service and sales support, preferably within the packaging industry.
- Familiarity with ERP systems; experience with [specific ERP software, if applicable] is a plus.

Personal Attributes:

- Customer Centric attitude with a focus on delivering exceptional service.
- Attitude of a team player with an ability to collaborate effectively across departments.
- Adaptability to change business needs and processes.

Perks and benefits: Best in the industry. CTC offered includes fixed, variable, plus benefits like medical insurance for self and family, telephone reimbursement etc clubbed with employee centric policies.

Hoping you would be interested, we request you to please confirm your interest and let us have your latest CV.
Regards,

HR Team

Huhtamaki India Limited

SCAM ALERT: Protect Yourself from Fake Job Offers! Attention Job Seekers, Beware of fraudulent job offers claiming to be from Huhtamaki! Scammers are circulating fake opportunities using our name and deceiving applicants.

How to stay secured?

- Verify legitimacy: Huhtamaki's official recruitment process is managed by our HR department or authorized partners.
- Check official channels: Genuine job openings are posted on our official career website and reputable platforms like 'LinkedIn.'
- Confirm emails: Legitimate communication will come from @Huhtamaki.com or [email protected].

Huhtamaki Will NEVER:

- Ask for money or personal details upfront.
- Use Gmail, Yahoo Mail, or non-Huhtamaki email domains.
- Offer international positions with non-local conditions.

What to Do?Verify suspicious emails: Email [email protected] or [email protected] fraud: Contact law enforcement if you've been targeted.Spread the word to protect our community!

📌 Specialist, Customer Service and Sales Support (Thane)
🏢 Huhtamaki
📍 Thane