THE WORK:Discover the opportunity to contribute actively and independently while becoming a subject matter expert.
- You will participate in team discussions and contribute solutions to work-related challenges.
- This role embraces the essence of Service Desk Management, inviting you to engage with enthusiasm and dedication.
- Join us to make a meaningful impact and grow your expertise in a supportive environment.
- Ensure production systems are available and operating according to defined Service Level Agreements.
- Drive incident and outage resolution and maintain explicit communication throughout the process.
- Facilitate the restoration of service to the production environment efficiently and effectively.
- Establish and maintain disaster recovery procedures to safeguard operational continuity.




- Maintain data retention practices in alignment with organizational policies and standards.

HERE''S WHAT YOU WILL NEED:Intermediate proficiency in Service Desk Management.
- A minimum of 1 of experience in relevant related skills.
- Bachelor''s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:Beginner proficiency in problem-solving skills.
- Intermediate proficiency in communication skills.
- Advanced proficiency in time management.
- Intermediate proficiency in customer service.
- Beginner proficiency in analytical thinking.*

📌 Application Tech Support Practitioner (Gurugram)
🏢 Accenture
📍 Gurugram