THE WORK:Explore opportunities to build knowledge and support the group while engaging in problem solving discussions.
- This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued.
- We invite you to join us in this exciting journey of growth and shared success.
- Ensure production systems are available and operating according to defined service level agreements.
- Drive incident and outage resolution and maintain transparent communication throughout the process.
- Facilitate the restoration of service to the production environment efficiently and effectively.
- Establish and maintain disaster recovery procedures to safeguard critical operations.




- Maintain data retention practices in alignment with organizational policies and standards.

HERE''S WHAT YOU WILL NEED:Beginner proficiency in Service Desk Management.
- Beginner proficiency in Service Desk Voice Support.
- It is advantageous to have prior experience in relevant related skills.
- Bachelor''s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:Beginner proficiency in incident management.
- Beginner proficiency in customer service skills.
- Intermediate proficiency in communication skills.
- Intermediate proficiency in problem solving.
- Beginner proficiency in technical troubleshooting.*

📌 Infra Tech Support Practitioner (Gurugram)
🏢 Accenture
📍 Gurugram