Urgent openings for Agency Manager Recovery with hands-on experience in managing third-party agencies, collections teams, and recovery channels.

Role & responsibilities

Agency Management:

- Handle a network of recovery/collections agencies within the assigned territory.

- Onboard, train, and review performance of recovery partners.

- Ensure adherence to SLAs, compliance, and fair collection practices.

- Recovery Operations:

- Monitor and drive recovery performance on delinquent portfolios (Buckets: 30+, 60+, 90+, written off cases).

- Develop and implement recovery strategies to maximize collections efficiency.

- Execute field recovery actions including skip tracing, settlements, legal recoveries where required.

- Channel Performance:

- Analyze agency/channel productivity and optimize recovery costs.

- Ensure recovery agents are well-informed, trained, and aligned with company standards.





- Initiate corrective actions in case of underperformance.

- Compliance & Reporting:

- Ensure compliance with regulatory guidelines and company policies.

- Maintain MIS and daily/weekly performance reports.

- Collaborate with legal, risk, and credit teams as required.

Preferred candidate profile

- Graduate/Postgraduate in any discipline.

- 3 to 8 years of experience in collections/recovery, with robust exposure to agency/channel handling.

- Familiarity with retail finance, unsecured loans, two-wheeler loans, microfinance, or Commercial Vehicle is a plus.

- Ability to travel extensively and manage field recovery operations.

Perks and benefits

Salary is not constrain for right person, interested candidate can drop your resume to [email protected]

📌 Hiring For Agency Manager, Recovery | Bangalore (Bengaluru)
🏢 SMFG INDIA CREDIT
📍 Bengaluru