Role & responsibilities

- Inbound customer support (calls, emails, chat)
- Technical troubleshooting for barcode printers, scanners, receipt printers, mobile printers, and POS systems
- Installation & configuration guidance
- Customer service excellence and documentation
- Product knowledge maintenance and continuous improvement

Preferred candidate profile

- Technical: Product knowledge, troubleshooting methods, CRM systems, remote support tools, networking basics
- Communication: English proficiency (Hindi preferred), clear technical explanation ability
- Soft Skills: Customer orientation, problem-solving, patience, attention to detail, learning mindset

Qualifications & Experience:

- Bachelor's degree or relevant diploma
- 1-3 years in technical/customer support
- Hardware support experience preferred

Work Environment:

- Location: Sahibabad, Ghaziabad
- Standard business hours with support extensions
- Company-provided equipment

Performance Metrics: First call resolution, response time, CSAT scores, SLA adherence

Benefits: Competitive salary, health insurance, professional development, growth opportunities

📌 Customer Support Executive (Ghaziabad)
🏢 DCode
📍 Ghaziabad