About the job
We?re looking for a Risk Specialist to join our Operations team. The ideal candidate is a proactive problem solver and analytical thinker, with great communication skills, who will relish being at the forefront of fighting fraud and other risks in order to protect both Nomod and our merchants.
As a Risk Specialist, you will:
- Be responsible for the smooth onboarding of new merchants to the Nomod platform, carrying out KYC/KYB, account reviews and transaction monitoring
- Proactively Investigate account verification behaviour and transactional activity, identify patterns, and help design, implement and refine processes to combat high risk and fraudulent accounts
- Analyse transactional, behavioural and account activity data, identify patterns, and help design, implement and refine our risk scoring and underwriting models to minimise fraud, chargeback and recovery risks
- Engage with merchants, via email and voice, to gather additional information to allow us to form a clear picture of the activity taking place and the associated risks
- Communicate with merchants to clearly update them on the status of their accounts, transactions and payouts, working closely with our Support and Growth team to ensure consistency in our messaging
- Support merchants in managing and challenging disputes and chargebacks
- Assist the Support team with triaging and responding to user queries where required
- Assist team leads in spotting patterns in support interactions, contributing to our Help Centre content, and sharing recurring feedback to our Product and Engineering teams when appropriate
- Work with an agile, globally distributed team and be able to harness constructive feedback
- Be proud of what you work on, whilst obsessing about the quality of what you produce
- Have regular opportunities for growth opportunities. We?re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles
- Ensure that everyone is blown away with their Nomod experience
You?ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Risk Specialist (India)
🏢 Nomod
📍 India