About Urban Company

Urban Company is a technology platform offering customers a wide range of at-home services including beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, and more. Customers can conveniently book high-quality, reliable services delivered at their preferred time and location.

To deliver a seamless customer experience, Urban Company works closely with trained service partners by enabling them with technology, professional training, standardized processes, products, tools, financing, insurance, and a strong brand ecosystem.

Founded in 2014 by Abhiraj, Raghav, and Varun, Urban Company was built with three guiding principles:

- Customer Love Deliver exceptional and reliable service experiences
- Partner Empowerment Enable service partners to grow their earnings and livelihoods
- Technology First Bring innovation and standardization to the home services industry

Training Manager Beauty (Salon Category)

Role Overview

The Training Manager will be responsible for driving the training and capability-building agenda for salon service professionals across assigned cities/regions. The role focuses on onboarding, grooming, and continuously improving the service quality of beauty professionals on the platform.

The ideal candidate should have strong technical expertise in salon services, hands-on training experience, and the ability to work closely with service partners to improve customer experience and operational performance.

This role requires a highly execution-oriented individual who can manage training batches, coach professionals, collaborate with city teams, and ensure adherence to service and hygiene standards.

Key Responsibilities

Training & Onboarding

- Conduct training and onboarding sessions for newly inducted salon service professionals.
- Deliver technical and behavioral training aligned with Urban Company’s service standards and SOPs.
- Ensure professionals are certified and ready before going live on the platform.

Service Quality & Capability Building





- Improve the technical capability of service partners through regular refresher trainings and audits.
- Identify skill gaps and conduct focused coaching sessions to improve service delivery.
- Ensure adherence to hygiene, grooming, customer handling, and operational protocols.

Service Partner Engagement

- Build strong working relationships with salon professionals and support them in their learning journey.
- Understand professionals’ prior experience and tailor training approaches accordingly.
- Support professionals during their initial journey on the platform to improve confidence and performance.

Desired Candidate Profile

Experience

- 2–6 years of experience in beauty/salon training, grooming, or service operations.
- Prior experience working closely with salon professionals/service partners is preferred.
- Experience in beauty academies, salon chains, training institutes, or service-led businesses will be an advantage.

Technical Expertise

Strong hands-on knowledge of:

- Waxing
- Threading
- Facials
- Manicure & Pedicure
- Basic Hair Services
- Hygiene & Sanitization Protocols

Certifications Preferred

Candidates with professional beauty certifications will be preferred, such as:

- CIDESCO Certification
- CIBTAC Certification
- VTCT / NVQ Certifications
- Beauty & Wellness Sector Skill Council (B&WSSC;) Certifications
- Diploma/Certification in Cosmetology or Beautician Courses
- Certification from reputed beauty academies like Lakm Academy, VLCC Institute, Toni & Guy, LTA, etc.

Skills Required

- Robust communication and interpersonal skills
- Good coaching and people management abilities
- Ability to manage multiple training batches and stakeholders
- Execution-focused and operationally strong
- Comfortable with audits, feedback, and performance tracking
- Basic understanding of Excel/data reporting preferred

What We’re Looking For

- Passion for beauty training and people development
- Strong ownership mindset and execution capability
- Ability to work in a fast-paced, high-growth workplace
- Customer-first approach with focus on service excellence

📌 Beauty Trainer (Bengaluru)
🏢 Urban Company (UC)
📍 Bengaluru