Responsible for overall planning and resource coordination for service transitions, to ensure changes are made with minimum disruption to IT services.
What you will do
Responsible for accepting products, determining whether they are fit for purpose and assessing readiness against agreed service acceptance criteria. IT Service Transition Managers are responsible for planning and coordinating resources to ensure that services are effectively transitioned into service operation.
What were looking for
Typical tasks and responsibilities will include:
Accountable for establishing, documenting, and publicising the Service Design and Transition processes and strategy, which will include the Service Design Package and Service Level package
Defining and implementing service acceptance criteria for both recent and changing applications
Building and maintaining internal and external relationships at senior stakeholder level in order to articulate and guide projects and programmes in accordance with the delivery lifecycle providing for a demand and resource plan to be maintained and managed
Leading the production of all Service Introduction artefacts including creating and negotiating Service Level Agreements for handing over to the operational support teams
Acting as a key member of the Design Authority and ensuring that proposed solutions fit within the IT Operating model and IT Strategy
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Sr Lead Analyst, Application Business Owner (Gurugram)
🏢 Colt Data Centre Services
📍 Gurugram
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