- Manage the release process from planning to deployment, ensuring timely delivery of high-quality releases.
- Collaborate with cross-functional teams to identify and resolve incidents, minimizing downtime and impact on business operations.
- Develop and maintain documentation for incident management processes, including procedures for reporting, escalation, and resolution.
- Provide technical guidance on Salesforce Cloud platform configuration, customization, and integration with other systems.
Job Requirements :
- 3-6 years of experience in IT services & consulting industry.
- Solid understanding of Demandware, SFDC (Salesforce), SFDc (Service Cloud), SFRA (Force.com) platforms.
- Experience in incident management tools such as ServiceNow or similar systems.
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