We are looking for a skilled Team Leader to join our Operations team in the Domestic sector. The ideal candidate will have a strong background in BPO operations and management, with excellent leadership skills.
Roles and Responsibility
- Manage and oversee daily operations to ensure efficiency and productivity.
- Develop and implement process improvements to boost performance and customer satisfaction.
- Lead and motivate a team of professionals to achieve operational excellence.
- Analyze data and metrics to identify trends and areas for improvement.
- Collaborate with cross-functional teams to align with business objectives.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience in BPO operations and management.
- Excellent leadership and communication skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced setting and adapt to changing priorities.
- Strong knowledge of domestic market trends and regulations.
- Experience in managing and motivating high-performing teams.
- A graduate degree is required.