- Manage and analyze customer interactions using CRM software.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to achieve business objectives.
- Provide exceptional customer service and support to clients.
- Identify and resolve customer complaints professionally and promptly.
- Maintain accurate records of customer interactions and transactions.
Job Requirements
- Strong knowledge of CRM software and IT enabled services.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
- Experience in managing and leading teams to achieve business goals.
- Strong understanding of customer needs and preferences.
- Ability to adapt to changing circumstances and priorities.
- Educational qualification: Any Graduate or Postgraduate degree.
About Company
TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is a leading company in the CRM/IT Enabled Services/BPO industry, committed to providing exceptional customer experiences and driving business growth through creative solutions.
📌 Business Analyst (Malad)
🏢 TP
📍 Malad
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