We are looking for a skilled Team Leader to join our Operations team in the Domestic sector. The ideal candidate will have a strong background in BPO operations and management, with excellent leadership skills.
Roles and Responsibility
- Manage and supervise a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze operational data to identify trends and areas for improvement.
- Collaborate with cross-functional teams to resolve issues and enhance overall performance.
- Implement quality control measures to ensure high standards of service delivery.
- Coach and train team members to develop their skills and knowledge.
Job Requirements
- Proven experience in BPO operations and management, with at least 2 years in a leadership role.
- Strong understanding of domestic market trends and regulations.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced workplace and adapt to changing priorities.
- Strong analytical and decision-making skills, with attention to detail.
- Experience with process improvement initiatives and quality control measures.