Team Leader (Kochi)

Team Leader (Kochi)

07 Aug
|
PolicyBazaar
|
Kochi

07 Aug

PolicyBazaar

Kochi

Roles and Responsibilities

- Manage a team of voice process professionals to achieve customer satisfaction, shrinkage, and attrition targets.

- Coach and develop team members to improve their performance and adhere to SLA standards.

- Oversee daily operations, ensuring timely completion of tasks and meeting KPIs such as AHT, CSAT, NSAT, ROASter Management.

- Identify areas for improvement and implement strategies to reduce shrinkage and attrition rates.

- Collaborate with other teams to resolve issues related to inbound/outbound calls.

Desired Candidate Profile

- Solid understanding of voice support processes (inbound/outbound) with knowledge of domestic processes.

- Excellent communication skills with ability to coach/develop team members effectively.

- Proficiency in managing teams using various tools like roaster management software etc.

📌 Team Leader (Kochi)
🏢 PolicyBazaar
📍 Kochi

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