The Ocean & Air Operations cum Documentation Coordinator is responsible for supporting end-to-end freight forwarding and NVOCC operations for US customers. The role involves export-import documentation, shipment coordination, carrier bookings, customer service, compliance filings, tracking cargo movement, and maintaining operational records while working closely with US operations teams, carriers, agents, truckers, customs brokers, and customers.
Role & responsibilities
*Handling documentation with the shipping line, filing AES with CBP, meeting documentation cut-off, oversee export planning, taking bookings from shipping line and handling operations and maintaining records of every step.
*Oversee export planning, booking, and logistics operations while ensuring accurate record maintenance.
*Coordinate with suppliers/Shipper to ensure Cargo readiness and manage timely container loading as per terms.
*Ensure stuffed containers are returned cost-effectively to destination ports to meet vessel schedules.
*Negotiate and resolve disputes regarding freight charges, maintaining proper documentation.
*Release Switch Bills of Lading (SWBs) or Original Bills of Lading (OBLs) upon vessel arrival at destination.
*Obtain and issue correct vessel schedules from shipping lines or freight forwarders for booked slots.
*Support documentation and accounting teams with required paperwork and assist in resolving client queries.
*Maintain daily MIS reports for operational tracking and reporting.
*Respond promptly to customer queries via email and other communication channels.
*Perform miscellaneous tasks to support day-to-day operations.
*Deliver exceptional service to clients and agencies while ensuring compliance with company policies and regulations.
Preferred candidate profile
📌 Export Executive (Bhopal)
🏢 Miami Global Lines
📍 Bhopal
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