To perform intermediate level tasks / activities related to the process / business the employee is aligned with.
II. Essential Duties and Responsibilities
- Understands business fundamentals and standard operating procedures
- Maintains skilled and productive relations and communications with internal customers.
- Follows standard procedures and introduces all new procedures into daily routine.
- Meets or exceeds individual productivity requirements.
- Resolves problem invoices with the highest degree of urgency.
- Returns or resolves quality control issues in problem queues.
- Generate reports, create MIS for the related role if advised.
- Meets or exceeds individual productivity requirements as laid down by the managers.
- Other duties may be assigned as needed by supervisor / manager.
III. Qualifications
A.
Required Qualifications
- Graduate in any field
B. Preferred Qualifications
- 6 months prior relevant experience in the field of Customer Support
- Experience on the similar kind of process will have an additional advantage.
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.