- Manage end-to-end contingent workforce operations, including onboarding, offboarding, extensions, and worker lifecycle activities.
- Coordinate with hiring managers, vendors, and internal stakeholders to ensure smooth workforce operations.
- Maintain and update contingent worker records in HCM and VMS platforms.
- Handle service requests and workflow activities through ServiceNow.
- Monitor compliance with company policies, documentation, and process guidelines.
- Prepare operational reports, dashboards, and workforce metrics using Excel and PowerPoint.
- Support data analysis and reporting; Power BI knowledge is an added advantage.
- Resolve operational issues and ensure timely completion of assigned tasks within SLAs.
- Drive process improvements to enhance efficiency and stakeholder experience.
- Communicate effectively with internal and external stakeholders while ensuring a high level of service quality.