OneGuardian is looking for a proactive and communication-focused ORM (Online Reputation Management) Executive to manage customer interactions across digital platforms and help maintain a positive brand image. This role is ideal for fresh graduates who are passionate about social media, digital communication, and customer engagement.
Key Responsibilities
- Monitor and respond to customer queries, comments, and reviews across social media platforms and online channels.
- Ensure timely and professional resolution of customer concerns.
- Maintain the brand's online reputation through effective communication and engagement.
- Coordinate with internal teams to address customer feedback and escalations.
- Track online reviews, ratings, and customer sentiment.
- Assist in creating reports and insights related to customer feedback and online engagement.
- Stay updated with social media trends and best practices.
Eligibility Criteria
- Graduate in any discipline.
- Freshers are welcome to apply.
- Internship experience in Social Media Management, Digital Marketing, Community Management, Content Creation, or related fields is preferred.
- Excellent verbal and written communication skills in English and Hindi.
Required Skills
- Good understanding of social media platforms (Instagram, Facebook, LinkedIn, YouTube, X, etc.).
- Strong interpersonal and customer-handling skills.
- Attention to detail and problem-solving mindset.
- Ability to work in a fast-paced environment.
- Basic knowledge of online reputation management and digital communication.
What We Offer
- Market-competitive salary Package
- Learning and Growth Opportunities
- Exposure to leading consumer brands
- Dynamic and collaborative work environment
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