WM UNIVERSAL SOLUTIONS PRIVATE LIMITED is looking for Jr Process Analyst Customer Service SBS to join our team

Roles and Responsibility

- Analyze customer service data to identify trends and areas for improvement.
- Develop and implement process improvements to enhance customer satisfaction.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
- Create reports and dashboards to track key performance indicators.
- Provide training and support to junior team members.
- Identify opportunities to upsell and cross-sell products or services.

Job Requirements

- Solid analytical and problem-solving skills.
- Excellent communication and interpersonal skills.




- Ability to work in a fast-paced environment and meet deadlines.
- Proficient in Microsoft Office and other software applications.
- Strong attention to detail and organizational skills.
- Ability to adapt to changing priorities and processes.
- Educational qualification: Any Graduate.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

📌 Jr Process Analyst Customer Service SBS (Indore)
🏢 WM Logistics
📍 Indore