We are looking for a proactive and customer-focused Customer Support Executive with recent experience in handling D2C customers. The candidate will be responsible for managing customer queries across social media platforms and email, ensuring timely resolution and a seamless customer experience.

Key Responsibilities:

- Handle customer queries and concerns via various channels (70% calls + 30% emails)
- Manage communication, including responding to queries via calls and handling escalation emails
- Provide timely and accurate resolutions to customer issues
- Ensure high levels of customer satisfaction through professional communication
- Coordinate with internal teams (operations, logistics, etc.) to resolve customer concerns
- Maintain proper records of customer interactions and follow-ups




- Identify recurring issues and escalate them appropriately

Requirements:

- Recent 1-2 years of experience as a Customer Support Executive
- Prior experience in a D2C/e-commerce company (mandatory)
- Strong experience in voice support and escalation handling
- Excellent communication and problem-solving skills (mandatory)
- Ability to work in a rapid-paced environment
- Females preferred

- Immediate joiners preferred (within 15 days)

Job Details:

Shift: 9:30 AM - 6:30 PM (Day shift)

Working days: 5.5 days with alternate Saturdays off

📌 Customer Support Representative (Gurugram)
🏢 Everstylish Lifestyle
📍 Gurugram