Title: Customer Sales Executive Call Center Associate
Shift Timing: USCanada Shift (Night Shift – aligned to North American time zones) – Rotational Basis.
Working Hours: 10 hours per shift (including breaks as per company policy)
Work Mode: 100% Work from Office
Transportation: Company-provided pick-up and drop facility (for night shifts)
Role Summary:
Outbound sales role responsible for engaging International -based customers, promoting telecom products/services, and driving revenue through consultative selling.
Key Responsibilities:
- Make high-volume outbound calls to prospective and existing customers
• Promote telecom products (plans, upgrades, bundles, retention offers)
• Understand customer needs and recommend tailored solutions
• Achieve daily, weekly, and monthly sales targets
• Handle objections and rejections professionally
• Maintain accurate CRM records (calls, conversions, follow-ups)
• Ensure compliance with scripts, quality, and process standards
• Deliver solid customer experience while maximizing revenue
Required Skills:
• Robust communication with neutral/clear English accent
• Sales mindset with persuasive ability
• Active listening and customer empathy
• Resilience and ability to handle rejection
• Basic system/CRM handling