Roles & Responsibilities

- Welcome and assist walk-in customers in a courteous and professional manner.
- Handle customer enquiries, service bookings, and order intake.
- Prepare invoices, bills, and receipts using the billing software.
- Receive cash, UPI, card, and other digital payments and maintain accurate cash records.
- Coordinate with the operations/laundry team to track customer orders and delivery status.
- Inform customers about service pricing, offers, and turnaround times.
- Answer phone calls, WhatsApp messages, and emails promptly.
- Maintain customer records and update the CRM/billing system.
- Handle customer complaints politely and escalate issues when required.
- Ensure timely delivery reminders and follow-up calls with customers.
- Maintain cleanliness and organization of the reception/front office area.
- Prepare daily billing, collection, and sales reports.
- Assist in basic administrative and office coordination tasks.

Preferred Skills

- Good communication skills in Tamil; basic English is preferred.
- Basic computer knowledge (MS Office, billing software).
- Comfortable handling cash and digital payments.
- Friendly personality with good customer service skills.




- Ability to multitask and work in a rapid-paced environment.
- Attention to detail and accuracy in billing.
- Tag garments and verify customer orders during check-in and delivery.
- Coordinate with pickup and delivery staff regarding customer orders.
- Educate customers about garment care and available laundry services.
- Upsell premium services such as express delivery, shoe cleaning, steam ironing, and dry cleaning when appropriate.

Preferred candidate profile

- Female candidates preferred.
- Graduate or Diploma in any discipline (12th pass with relevant experience may also apply).
- 03 years of experience in reception, front office, customer service, billing, retail, or hospitality.
- Good communication skills in Tamil. Basic English knowledge is preferred.
- Basic computer proficiency and ability to use billing software/MS Office.
- Experience in handling cash, UPI, and card payments.
- Pleasant personality with a customer-friendly attitude.
- Good organizational and multitasking skills.
- Honest, punctual, and responsible.

📌 Front Office Coordinator (Coimbatore)
🏢 Tumbledry Solutions
📍 Coimbatore