TCS Hiring

JD for SAP Customer Service (CS):

- 8 to 10 years of strong SAP Customer Service (CS) expertise with support experience and preferably implementation, rollout experience
- Strong SAP technical, configuration, and business area knowledge in CS module
- Knowledge of serial number master setup, tracking and integration with SD, MM and FI modules for reporting
- Knowledge of equipment master setup, tracking and integration with SD and FI modules for reporting
- Knowledge of service notification and integration with other processes
- Knowledge of material issues and postings
- Knowledge of EDI and IDOC processing
- Worked or has good knowledge in order management SD process specifically on master data, basic functions, pricing, material determination, output control, sales documents, item categories, schedule line categories, delivery documents, billing documents, contracts, account determination and partner determination
- Knowledge of repairs processing and goods receipt.



Integration with SAP sales order processing and finance aspects to track costs of repair, details of repair and final invoice to customer
- Knowledge of field service processing and advance shipment. Integration with SAP sales order processing and finance aspects to track costs of repair, details of repair and final invoice to customer
- Knowledge of replacement processing including scrap and refurbishment processing
- Knowledge of service work orders and integration throughout repairs process
- Understanding & experience in integration of CS with SD, MM (material management), LE (logistics execution) & FI (financial accounting) modules.
- Strong experience in diagnosing, analyzing, and solving incidents
- Valuable communication, documentation and unit testing skills
- Knowledge of SAP SD and basic debugging will be an additional advantage

📌 Sap Cs Consultant (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru